Refund policy

At Bella Faye, your satisfaction is important to us. If your purchase isn't quite right, we're happy to help with eligible returns.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible, returned items must be:

Unworn and unused
In their original condition
Returned with all original tags attached
Free of stains, odors, makeup, perfume, or damage
Returned in the original packaging whenever possible

Items that do not meet these conditions may be declined.

Items Not Eligible for Return

The following items cannot be returned unless they are faulty or incorrect:

Final Sale or Clearance items
Gift Cards
Bodysuits
Swimwear with the hygiene seal removed
Underwear
Earrings and other pierced jewelry
Beauty and cosmetic products

How to Request a Return

To begin a return, please email our Customer Support Team with:

Order Number
Full Name
Email Address
Reason for the return

Our team will review your request and provide return instructions if your item qualifies.

Email:
contact@bellafaye.com

Return Shipping Costs

Unless your item is defective, damaged, or sent in error, customers are responsible for return shipping expenses.

For your protection, we recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.

Inspection & Refunds

After your return is delivered, our warehouse will inspect the item.

If approved:

Your refund will be processed to your original payment method.
Refunds are typically issued within 3 business days after inspection.
Your bank or payment provider may require 5–10 business days to complete the transaction.

Shipping charges paid at checkout are not refundable unless the return is the result of our mistake.

Faulty or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 7 days of delivery.

To help us resolve the issue quickly, include:

Your order number
Photos of the item
Photos of the packaging
A brief description of the issue

We'll review your claim and arrange a suitable resolution as soon as possible.

Return Status

Once your return has been processed, you'll receive an email confirmation.

If your return is not approved, we'll explain the reason and discuss any available options with you.

Cancellations

Orders begin processing shortly after they're placed.

If you need to cancel or modify your order, please contact us as soon as possible.

While we'll do our best to accommodate your request, we cannot guarantee changes once processing has started.

Questions?

If you have any questions about returns or refunds, our Customer Support Team is always happy to assist.

Bella Faye Customer Support