Shipping policy

Welcome to Bella Faye.

We're excited to get your order to you as quickly as possible. Below you'll find everything you need to know about processing times, shipping options, delivery estimates, and tracking information.

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Order Processing

All orders are processed Monday through Friday (excluding weekends and public holidays).

Orders are typically prepared and dispatched within 1–3 business days after payment has been successfully confirmed.

During promotional events, holidays, or periods of high order volume, processing and dispatch may take a little longer than usual.

Once your order has been shipped, you'll receive a confirmation email with tracking information.

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United States Shipping

We currently offer the following domestic shipping options:

Shipping charges are automatically calculated during checkout.

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Estimated Delivery Times

After your order has been dispatched, estimated transit times are:

• Standard Shipping: 7–15 Business Days
• Expedited Shipping: 5–7 Business Days

Delivery estimates are provided as a guide only and may vary depending on your location and carrier operations. West Coast deliveries generally arrive sooner than East Coast deliveries.

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Order Tracking

As soon as your order leaves our fulfillment center, you'll receive an email containing your tracking number.

Tracking information may take up to 24–48 hours to become available after the carrier scans your shipment.

Please ensure the email address provided at checkout is correct so you can receive shipping updates.

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Shipping Address Changes

Please carefully review your shipping address before placing your order.

If you notice an error, contact our Customer Support Team immediately.

Once an order has entered processing or has been shipped, we may no longer be able to modify the shipping address or cancel the order.

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Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately to help reduce delays.

If this happens, you'll receive separate tracking details for each shipment.

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International Shipping

Bella Faye ships to many international destinations.

International delivery times vary depending on the destination country and customs processing.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their local authorities. These fees are not included in the purchase price or shipping cost.

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Shipping Delays

While we work hard to meet our estimated delivery times, delays can occasionally occur due to factors outside our control, including:

• Carrier transportation delays
• Severe weather
• Customs inspections
• Public holidays
• High seasonal order volumes
• Incorrect shipping information provided during checkout

We appreciate your patience and understanding should any of these circumstances arise.

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Lost or Damaged Packages

If your package appears lost, arrives damaged, or you receive an incorrect item, please contact us promptly.

Please include:

• Order Number
• Photos of the package
• Photos of the shipping label
• Photos of the item (if damaged)

We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

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Business Correspondence

Bella Faye

219 Lucky Dr
Nashville, TN 37211
United States

Business Correspondence Only – Not a Return Address

Please do not return merchandise to the address above without first contacting our Customer Support Team for return instructions.

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Contact Us

If you have any questions regarding shipping or delivery, we're here to help.

Email:
contact@bellafaye.com

Customer Support Hours

Monday – Friday
9:00 AM – 6:00 PM (Central Time)

We typically respond to all inquiries within 24–48 business hours.